The lids opens minutes before/after the time is set.

As an analogue timer, that degree of accuracy is not possible. If you need greater accuracy, we recommend one of our digital feeders, C300 or C500.
The lid won’t close correctly.
Check that the lids are fully pushed into the recesses at the back of the feeder.
The dials aren’t turning.
Check to see if the cogs are moving in the timer mechanism. If they are moving, check that the timer dials move independently.

Is the feeder dishwasher-proof?
The bowls and lids can be put in the dishwasher on a low setting.
Is this product made from BPA-free plastic?
The bowl, lid, base, i.e. all main components are made from polypropylene. This is a BPA-free plastic.
How much does each bowl hold?
Each bowl holds 450g (1lb) of food (or the equivalent volume of dried food).
Can I get replacement bowls or lids?
Yes, they are available on our website.
Are stainless steel bowls available for this product?
Yes, they are available on our website.

Is this supplied with an ice pack?
This feeder does not have an ice pack as it is only designed for one meal
in a 24-hour period, unlike the C200 Automatic Pet Feeder which is for two
meals over 48 hours.